Customer Case Study

Multidekor Enhances Efficiency and Data Access with AI-Powered Automation

Client Overview

Multidekor, a leader in creative lighting and decoration solutions, has been setting trends in public and private space design for over 25 years. Renowned for its innovative approach and global footprint, Multidekor operates with a focus on delivering outstanding quality and craftsmanship in large-scale decorative projects.

The Challenge

As a growing enterprise, Multidekor faced challenges accessing and utilizing vast internal data scattered across systems such as SAP, client transactional databases, and external knowledge repositories. Manual data processes caused time delays and bottlenecks. Additionally, the organization needed a scalable, secure, and multi-language solution to support its global operations while automating repetitive manual tasks.

The Solution

To address these challenges, Multidekor implemented our AI-powered product based on ChatGPT technology. The solution allows Multidekor to:

• Retrieve and Analyze Data: Seamlessly access internal knowledge bases, SAP systems, and client transactional data through a conversational interface that works like an intelligent chatbot, allowing users to query and interact with data in natural language.
• Automate Manual Workflows: Enable automation of repetitive tasks such as generating reports, summarizing conversations, and processing client queries.
• Sentiment Analysis: Analyze sentiment in client and project-related conversations, offering actionable insights to improve customer satisfaction.
• Multi-Language Capabilities: Support Multidekor’s global presence by providing multi-language functionalities to assist teams and clients across different regions.
• Security and Scalability: Ensure secure data processing and seamless integration across enterprise systems.

Results Achieved

The deployment of the AI-powered solution has delivered significant benefits for Multidekor, including:

• 80% Faster Data Retrieval: Employees can now quickly retrieve data from SAP and knowledge bases, reducing response times by up to 80% and improving overall productivity, enabling teams to respond to client inquiries in minutes instead of hours.
• Improved Decision-Making: Sentiment analysis and conversation summaries allow managers to make data-driven decisions and address client needs proactively.
• Enhanced Operational Efficiency: Automating manual workflows reduced repetitive tasks, freeing up time for teams to focus on strategic priorities.
• Global Scalability: The multi-language capabilities have enabled smoother collaborationwith international clients and project teams.

Client Testimonial

“Implementing this AI-powered solution has transformed the way we work. The ability to access and analyze data in real time while automating manual tasks has significantly improved our efficiency and client interactions. It’s a game-changer for our operations, and we now have the tools to scale globally with confidence.”
– Marcin Bąk, CFO at Multidekor

Why Multidekor Chose This Solution

Multidekor selected our product for its:

• Seamless integration with SAP and other enterprise systems.
• User-friendly, bot-like interface powered by advanced AI.
• Secure and scalable architecture tailored for enterprise needs.
• Proven ability to serve global clients with multi-language support.

Conclusion

With our AI-powered product, Multidekor has successfully optimized its internal processes, improved decision-making, and enhanced collaboration across its global operations. This partnership highlights how innovative AI solutions can address complex enterprise challenges, enabling Multidekor to reduce data retrieval times by 80% and significantly improve productivity across its operations.

About Multidekor
Visit multidekor.pl to learn more about their innovative decorative solutions.

About Our Product
Our AI-driven solution helps enterprises automate workflows, analyze sentiment, and retrieve data securely from internal and external systems. Designed for global scalability, it empowers medium and large companies across industries such as banking, finance, and professional services.